Custom designs typically don't take more than 2 weeks!
Request a custom design through our website form (go there). Once we receive your request, we will review your submission and contact you if we need any additional details. The more details the better! It will assure we estimate your project properly and that we design to your personality and style.
If we have enough information, we will send you an estimate via email. If you approve the estimate, a minimum of 50% of the price we quoted will be required for us to start the work. All charges except for the design/set-up fee are refundable until after approval.
Once payment is received, we will start designing. Within 3 business days, you will receive your first proof via email. If you would like any changes made, we will work with you to get it just the way you want! Modifications typically take around 1-2 business days.
When we have nailed down a design, a formal proof will be sent to you. For digital designs (one's we don't print in house), this phase will require a signed approval. All other orders, an email response stating you approve will do! At this time, the remaining balance will be due or returned to you (if less than 50% of original estimate).
Production & Delivery, if required
Once signature and payment has been received for your designs, we will email you a copy of the designs in the format you need. If you experience any technical issues in receiving the files, please contact us. We'd be happy to help you!
Printing for your project will added to the queue once the remaining balance and signature/approval is received. If you find an error with the proof after you have approved, please contact us as soon as possible. If printing has already begun, additional charges may be required to make modifications to your order.
Timeline for printing differs depending on the printing process required for your order. On average, printing takes 2 business days - 2 weeks.
This is where we add our extra special personal touch! If you have requested an assembly or mailing service, we will begin assembly/mailing after your order is printed. Timeline varies by the number of items needed for assembly. This portion of your order is 100% artfully hand done. If you would like to add this service to your order, contact us by clicking here.